Refund policy

Comms is free for talent: you never pay to claim a gift or take a deal. This page covers what brands and agencies pay for and when that money comes back.

Paid drops and open deals

• You fund a paid drop when you publish it: the talent fees plus the 10% Comms fee on top. That money is held and only paid out once their post is live and checked.
• Unspent budget comes back automatically when the deal closes, including the matching share of the Comms fee. You don’t need to ask.
• If talent accept but never post, their fee is never released and returns with the rest of the unspent budget.
• If a post doesn’t meet the brief, tell us within 7 days of it going live and before the payout releases. We pause the payment while you and the talent sort it out, and refund the fee if the post doesn’t count.
• Once talent have been paid for a post that met the terms, that fee can’t be refunded.

Plans

• Starter is free. Growth is billed monthly or yearly, and Agency monthly per client workspace. Paid plans renew until you cancel. Cancelling stops the next renewal; you keep access until the end of the period you paid for.
• We don’t refund partial months. If you were charged in error, or Comms was unavailable for a meaningful part of your billing month, contact us and we’ll refund or credit it.

Gifts over your allowance and labels

• Growth includes 200 shipped and claimed gifts a month (per client on Agency), then $4 per gift. A gift that’s cancelled before it ships doesn’t count.
• Labels bought through Comms carry a $0.50 fee on top of postage. Labels on your own carrier account have no fee.

Products and shipping

• Brands own and ship their own products. Comms isn’t the seller, so product, packaging and carrier costs are between you and your suppliers.
• If a gift arrives damaged, wrong or never arrives, the talent can report it from their tracking page and you can send a replacement from Comms.

How to ask for a refund

Email support@gasoline.xyz within 30 days of the charge with your workspace name and what happened. We reply within two business days, and approved refunds go back to the original payment method, usually within 5–10 business days.